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Overview

We only specialise in Customer Experience and Contact Centres – in fact, we live and breathe it!

CX Skills is part of CX Central, Australia's number one resource for contact centre and customer experience professionals.

All our courses have been designed to deliver results based on decades of experience in Customer Experience (CX), Customer Service and Contact Centres across both the public and private sectors. 

Whilst we offer a range of courses from half-day short courses through to advanced high-performance workshops, you will experience our guiding principles in every course you attend:

  • We practice what we preach – We only teach content that has proven results and that we would use ourselves as leading industry practitioners.
  • Make learning fun – We create a fun, rewarding and safe environment for people to laugh, learn and grow.
  • Facilitate networks – We help course participants to build and nurture a professional network for support and growth opportunities.
  • Share the love – We are proud and passionate about the CX and contact centre industry and the amazing opportunities it provides.

So whether you are just starting your CX or contact centre journey, or you are looking to take your skills to the next level, we look forward to helping you and your team with your journey.

Visit our website to learn more about our upcoming public courses or learn more about our private course options including online training options. 

Popular courses include:


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