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CX Skills

Workplace Training

The leading customer service, contact centre & customer experience training company in Australia

CX Skills provides specialist training courses for call centres, customer experience (CX), and customer service in Australia. All the courses are designed and facilitated by proven industry experts. 

We offer short courses (3 hours) through advanced courses, and all of our courses are available publicly (meaning you can send as little as one person) or privately, where the course is held exclusively for your employees.

*** Average Customer Review Score of 4.9/5 from over 300 Reviews ***

ACXPA Member

Why Choose Us

Here's what sets CX Skills apart:

Courses for call centres, customer service, CX, retail, receptionists, WFM and lots more!

Live public and private training options (send one employee or multiple!)

Choose from purpose-built courses or customised training to suit your needs

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We Specialise In

CX Skills specialises in the following areas — click any tag to explore related suppliers in our directory.

Phone Sales Customer Service Conflict Resolution Workplace Resilience Workforce Management High-Performance Teams Call Centre Employees Online/Virtual Training Customer Experience Management Call Centre Team Leaders Workplace Wellness Call Centre Managers Employee Engagement Coaching & Mentoring Communication Skills Quality Assurance (QA)

Get in Touch

Find our contact details below, or scroll down to speak with someone directly.

Website: https://cxskills.com.au/

Phone: 03 9008 7287 👁 Click to reveal

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About Us

World-class Customer Service, Contact Centre & CX Training

There's a popular saying about "staying in your lane," and that's exactly what we do at CX Skills. We specialise exclusively in customer service, contact centre, sales, and customer experience training — because that's what we do best. All our trainers come from the industry, bringing decades of real-world experience to every course.

We've trained hundreds of businesses across Australia in both the private and public sectors — from councils, retailers, and manufacturers through to finance, insurance, healthcare, utilities, transport, and more.

Whether your employees are new to customer service or seasoned professionals, we have courses designed to build practical skills and deliver immediate impact — from frontline agents through to team leaders, managers, and CX leaders.

You can find a full list of our courses on our website, including:

If you can't find one of our existing courses to suit your needs, please contact us and we can customise a course or program specifically for you!

Talk to a Sales Specialist

Prefer to speak with someone directly? Reach out to our nominated contact below:

Course Enquiries

enquiries@cxskills.com.au

+61 03 9008 7287 👁 Click to reveal

Learn More

More resources to help you learn about what CX Skills has to offer.

Website Links

Click any link below to go directly to our website.

Upcoming public courses

About CX Skills

Customer Reviews & Testimonials

Our Customers