Directory Listing: Concentrix

About Concentrix

Concentrix is the 2nd largest global player in the contact centre outsourcing business, specialising in customer engagement and improving business performance for some of the world’s best brands but our real, unique strength is bringing that global network and knowledge into our local centres in Ballarat, Brisbane and now Sydney. We call this Global consistency with Local Intimacy.

Our clients range from large multi-nationals, unicorns and to niche local companies, with every client getting our full attention. Our services range from sales and acquisition, through customer and technical support and renewal and retention programmes.

Our onshore ‘Community Model’ gives our clients access to a vibrant workforce and a powerfully focused customer experience culture.  Combine this with our focus on operational excellence, our commitment to COPC and an ability to deliver year-on-year improvements and the value proposition is compelling.

Concentrix is able to leverage its global expertise in order to deliver local excellence

We have over 2,000 staff across 5 locations in Australia and New Zealand

Concentrix has great client retention rates, with long partnership tenure

Primary Office Address: 146 Arthur Street, North Sydney NSW, Australia

Office Address 2: 14-16 Yarra Street, South Yarra VIC, Australia

Office Address 3: 288 Edward Street, Brisbane City QLD, Australia

Office Address 4: Building A, University Drive, St. Helen, Victoria 3350

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Name: Simon Hudson

Job Title: General Manager Sales and Business Development, Australia and New Zealand

Email Address: simon.hudson@concentrix.com.au

Contact Number: (+61) 412 205 268

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Attachment (Concentrix Fact-Sheet- ANZ.pdf)