Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratised communications channels like voice, text, chat, video, and email by virtualising the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.
Fast Facts:
Accelerate digital transformation. Engagement with the widest breadth of communication channels
Achieve cloud agility. Deploy a 100% cloud contact center in days—not months.
Unlock precise personalisation. Put relevant, contextual information at your agents’ fingertips
Primary Address: 74 Castlereagh Street, Sydney NSW, Australia
Phone: 1800 952... Show phone number
Website: https://www.twilio.com/
Tags: CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability Omnichannel Remote/Home Agent Capability Skills Based Routing
Technology / Contact Centre Technology / Twilio
Overview
Millions of developers around the world have used Twilio to unlock the power of communications to improve any human experience. Twilio has helped democratize communications channels like voice, text, chat, video, and email by virtualising the world’s communications infrastructure through simple to use Application Programming Interfaces (APIs). Any developer can use them, yet they’re robust enough to power some of the world’s most demanding applications.
Organisations have used Twilio in a range of everyday situations, from allowing end-users to contact their teacher or communicate with students, to alerting the public about emergency situations. Twilio has facilitated video chats with doctors, allowed users to speak with their ride-share driver, made bank transactions, enabled online shopping, authenticated millions of accounts, and even allowed constituents to interact with elected officials – and this is just a fraction of what Twilio has done.
Founded in San Francisco in 2008, Twilio now has 26 offices in 16 countries and the infrastructure to support communications worldwide. It handles more than 1 trillion interactions every year for more than 235,000 customers globally. Its customers range from small and medium-sized enterprises (SMEs) to the world’s largest corporations and come from a broad range of industries including financial services, health care, manufacturing, retail, education, and logistics.
In Asia-Pacific, Twilio has offices in Australia, Hong Kong, India, Japan, and Singapore, and powers the communications behind leading businesses like Airtasker, Deliveroo, GoGet, Morgan Stanley, SingLife, Westpac, Woolworths and Zendesk to name just a few.
By making communications a part of every software developer’s toolkit, Twilio allows for innovators both big and small, from across every industry to reinvent how companies engage with their customers.
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