Sales Outsourcers in Australia
Outsourcing your sales functions can be a great way to increase revenue and profit in your business by tapping into the expertise of professional sales experts.
Sales Outsourcers in Australia can provide a range of services such as telesales, telemarketing, cold calling, lead generation, appointment setting and so on, providing you with proven solutions to help your business identify, plan and execute the right strategy to increase sales.
Key Services Provided by Sales Outsourcers in Australia
The modern outsourced sales contact centre/BPO in Australia is well-equipped to help you grow your business with a range of sales services and functions, including:
Customer Acquisition
Whether it's through telemarketing, lead generation, cold calling, appointment setting, inbound call answering, and more, the outsourced sales companies in Australia will help you acquire new customers to generate new revenue for your business.
For outbound work, the outsourced sales company can work with you to determine the ideal target market and use customer lists that either you supply, or the outsourcer can help source the data for you.
Cross-Sell
If you've got an existing list of customers, why not put together a campaign to help increase your wallet share?
Whether it's an upgrade from an existing product or perhaps you're introducing a new product or service, your existing customers provide the perfect opportunity for your business to increase revenue.
Win-Back
Working with your contact centre outsourcing partner in Australia, you can target previous customers with a great offer to win them back. And it doesn't just mean an outbound call.
Most outsourcers today can help send out a great offer via email or traditional mail and then provide inbound solutions to answer the calls and follow up the offer with a call where and when appropriate.
Retention
Your existing customers are often the most valuable, so look after them!
From welcome calls, courtesy calls, satisfaction surveys or a special offer for your existing customers, the sales outsourcing companies in Australia will work with you to ensure you retain your most valuable customers.
More than just Phone Sales
Whilst contact centre sales solutions have traditionally been delivered over the phone, modern sales campaigns can involve a range of other channels, including direct mail, social media, EDM, live chat, Digital Marketing, and more.
Sales functions can be either inbound (when the customer calls you) or outbound (when you are contacting the customer).
In many instances, your sales contact centre partner can handle both. For example, you can send an EDM with a call to action to ring the call centre and order.
Or an outbound telemarketing campaign in which the customer is required to call back to order or provide further information.
Many modern BPOs can help plan and execute sales strategies across all offline and digital channels - contact them to discuss your requirements.
How to choose the right sales outsourcer in Australia
As you will note above, there is a range of options to help you increase revenue using Sales Outsourcers in Australia.
Finding the right partner is a crucial step, and many factors, including the outsourcer's experience, must be considered.
Some questions to consider include:
- Do they have experience with the sales function you need?
- Do they have experience in your industry vertical?
- Do they specialise in B2B or B2C?
- What about the location? Are they close by so it makes it easier to build relationships, help with training etc.
- Do they have experience in sales solutions across digital channels and have the technology and skills to execute the campaign successfully?
- What type of commercial models do they offer? Commission only, hourly rates, base plus incentives, etc.
There are also other considerations, such as whether to keep the contact centre onshore (within Australia) or use an offshore contact centre with lower costs but perhaps a lower conversion.
If you'd like help finding the right Sales Outsourcer in Australia, try our free Call Centre Outsourcing Wizard.
It will help you to define your requirements in order to engage with call centre outsourcers, and provide you with a recommended shortlist of suppliers that meet your requirements saving you time, money and frustration!
How much does it cost to outsource your sales in Australia?
It's hard to provide a definitive answer as there are a lot of variables on how the sales campaigns are run, who's providing the data, what incentive models are being used, the experience of the employees, how much risk is involved etc.
As such, it can be a wide range, typically between $48 and $70 AUD.
The lower the risk to the sales outsourcer (e.g., a flat hourly rate) versus a high-risk model (e.g., commission only), the lower the price to you.
A popular model is a hybrid of the two—a lower hourly rate that covers their costs, with incentives for good performance.
Learn more about the different cost models, prices in other countries, risks etc in our Free Guide to Call Centre Outsourcing (no email required!)
Search Sales Outsourcers in Australia
Just scroll through the list of outsourced sales companies in Australia below.
You also also use the filters below to search by other outsourcing functions and countries or jump straight to a few related functions on the links below: