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Customer Support BCP in South Africa

If the COVID-19 crisis has taught us one thing, it's the need for a robust business continuity plan for your contact centre.

Through the use of call centre remote technology, you can now tap into a work-from-home workforce that can continue to answer your calls either here in Australia or overseas, such as in South Africa, which, for many businesses, has now become the default business continuity plan (BCP). 

But that doesn't work for all situations. 

For example, power or internet outages can mean even your remote call centre employees are unable to log in and take calls. 

By engaging with suppliers overseas, they can have all the infrastructure set up to enable a rapid response and be able to take your calls in the event of an emergency.

Example of BCP Solutions for a Call Centre Outsourcer in South Africa

This can include things like:

  • Having workstations permanently set up and configured so all they need to do is move their employees to your preconfigured workstations to start taking calls. 
  • Having IVRs and call queue messaging pre-configured and recorded to enable a seamless transition. 
  • Have Knowledge Management Systems set up and ready to support the agents handling your calls. 
  • Have reporting, escalation paths etc already built.

By using Suppliers of Customer Support BCP in South Africa, you can ensure robust Business Continuity Plans are in place to support your Australian customers while saving at least 30% on the same solution here in Australia.

Having your BCP in another country can also provide further redundancy options than having everything based here in Australia.

Need help urgently?

The suppliers here are great for planning a BCP event and ensuring a seamless response should the need arise. 

If you find yourself in the middle of a crisis NOW and need a call centre outsourcer to help take calls and handle customer enquiries, search for Suppliers of Crisis Management solutions in South Africa or Crisis Management Solutions in Australia.

Search Suppliers of Customer Support BCP in South Africa

You can contact suppliers of Customer Support BCP in South Africa below or use the filters to search by other functions or locations.

You may also be interested in South African BPOs that use a remote workforce or Remote Workforce Technology for your Call Centre.