Crisis Management Solutions in South Africa for Australian Customers
When you need Australian customer service calls answered, quickly, with cost savings!
Of course, crisis management is a service you hopefully never need to use; however, when the proverbial does hit the fan, and you need an emergency call centre set up or a customer support phone number answered, help is available!
There are a number of BPOs or Call Centre Outsourcers in South Africa that provide specialised Crisis Management Call Centre Solutions for Australian clients that can mobilise quickly to your aid.
Being based in NZ, the timezone can be an advantage, and you can also save at least 50% on using local (Australian) solutions.
What are Crisis Management Call Centre Solutions from South Africa?
In South Africa, Outsourcers or BPOs (Business Process Outsourcers) provide a host of services for Australian clients, including Crisis Management Call Centre Solutions.
Product recalls, health alerts, system outages/technical support, changes to government policy, media events (positive and negative), and so on all require an immediate solution to handle customer enquiries that your existing contact centre or business may be unable to handle.
They can mobilise quickly, and there will be no communication/language challenges for your team or your customers, which can lead to delays and further frustrations.
What South African Call Centre Solutions are offered for Crisis Management situations?
If you urgently need customer support, you need a provider in South Africa who can mobilise quickly to support your Australian business.
Depending on the situation, there is a range of services that may be required, including:
- Supply of a phone number (1800, 1300 etc.).
- Re-routing of existing numbers to the new crisis line.
- IVR Messaging (sometimes pre-recorded answers can assist with mass volumes).
- Script development.
- Provision of information or message taking.
- CRM/Database set up (to capture customer details for further work).
- Email/SMS updates.
- Reporting.
- Compliance measures.
- Call Recording.
- Claims management.
How to Select a South African Outsourcing Provider to Assist with your Crisis Management
If you do find yourself needing urgent phone support services, consider the following when sourcing a South African outsourcing supplier:
- Previous Experience (especially working with Australian businesses)
- Scale (depending on your estimate of how many calls may need answering)
- Location and timezones (including proximity to the airport if you need to get members or your team there to support)
- Ability to mobile quickly (speed matters in these situations)
- Technology solution (they need to be ready to go with their existing solution)
Of course, if you're not already in the middle of a crisis, it's always better to plan ahead with a Business Continuity Plan (BCP).
Search for Outsourcers that provide BCP solutions in South Africa >
Search Crisis Management Call Centre Providers in South Africa
If you need someone quickly, contact the suppliers listed below or use our free Call Centre Outsourcing Wizard.
We can recommend a contact centre outsourcer who specialises in crisis management and is best placed to meet your immediate requirements.
Otherwise, just scroll through the list of crisis management call centre service providers below.
