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Live Chat Outsourcers in the South Africa

Below, you'll find a list of specialist live chat outsourcers in South Africa that provide live chat support agents to handle your customer support, customer service, technical enquiries, sales and lead enquiries, etc, via the live chat channel for Australian customers. 

If you'd like to introduce live chat for your own employees, view live chat technology solutions and live chat customer service training. 

Live Chat customer support is becoming increasingly important for businesses as customers become more digital-savvy and use websites and social media channels to engage with companies.

In fact, according to recent CX Statistics, company websites/FAQs and live chats have become the preferred channels for simple queries.

Benefits of Engaging Live Chat Support Outsourcers in South Africa

By offering live chat agents, customers can access support on their preferred channel in real-time, leading to increased customer satisfaction and increased revenue.

And being based in South Africa, there are cost savings of at least 35% as compared to running the same service here in Australia. 

You can typically engage live chat support outsourcers in South Africa to handle your live chat exclusively, or it can be part of an overall customer management outsourcing strategy where they can also handle either some or all of your phone calls, emails, etc. 

As artificial intelligence (AI) continues to make inroads in customer support, some Live Chat Outsourcers in South Africa can also assist with automated solutions such as chatbots, virtual agents, etc., which can further reduce costs as there is no live agent component, which reduces the cost to serve.

Other solutions you may be interested in related to live chat:

Search for Live Chat Outsourcers in South Africa

Below is a list of all the live chat support outsourcers in South Africa. Use the filters to search for different outsourcing functions or locations.