Sales Outsourcers in South Africa
Outsourcing your sales functions can be a great way to increase revenue and profit in your business by tapping into the expertise of professional sales experts.
BPOs and Sales Outsourcers in South Africa can provide a range of services such as telesales, telemarketing, cold calling, lead generation, appointment setting, and so on for a substantially lower cost than in Australia.
They provide proven, cost-effective solutions to help your business identify, plan, and execute the right strategy to increase sales.
Key Services Provided by Sales Outsourcers in South Africa
The modern outsourced sales contact centre/BPO in South Africa are well-equipped to help you grow your business with a range of sales services and functions, including:
Customer Acquisition
Whether it's through telemarketing, lead generation, cold calling, appointment setting, inbound call answering, and more, the outsourced sales companies in South Africa will help you acquire new customers to generate new revenue for your business.
For outbound work, the outsourced sales company can work with you to determine the ideal target market and use customer lists that either you supply, or the outsourcer can help source the data for you.
Cross-Sell
If you have an existing list of customers, why not create a campaign to increase your wallet share?
Whether it's an upgrade from an existing product or perhaps you're introducing a new product or service, your existing customers provide the perfect opportunity for your business to increase revenue.
Win-Back
Working with your contact centre outsourcing partner in South Africa, you can target previous customers with a great offer to win them back. And it doesn't just mean an outbound call.
Most outsourcers today can help send out a great offer via email or traditional mail and then provide inbound solutions to answer the calls and follow up the offer with a call where and when appropriate.
Retention
Your existing customers are often the most valuable, so look after them!
From welcome calls, courtesy calls, satisfaction surveys or a special offer for your existing customers, the sales outsourcing companies in South Africa will work with you to ensure you retain your most valuable customers.
More than just Phone Sales
Whilst contact centre sales solutions have traditionally been delivered over the phone, modern sales campaigns can involve a range of other channels, including direct mail, social media, EDM, live chat, Digital Marketing, and more.
Sales functions can be either inbound (when the customer calls you) or outbound (when you are contacting the customer).
In many instances, your sales contact centre partner can handle both. For example, you can send an EDM with a call to action to ring the call centre and order.
Or an outbound telemarketing campaign in which the customer is required to call back to order or provide further information.
Many modern BPOs can help plan and execute sales strategies across all offline and digital channels - contact them to discuss your requirements.
How to Choose a Sales Outsourcer in South Africa
As you will note above, there is a range of options to help you increase revenue using sales outsourcing in South Africa.
Finding the right partner is a crucial step, and many factors, including the outsourcer's experience, must be considered.
Some questions to consider include:
- Do they have experience with the sales function you need?
- Do they have experience in your industry vertical?
- Do they specialise in B2B or B2C?
- Do they have experience working with Australian customers?
- What about the location? Are the close to the airport if you need to visit?
- Do they have experience in sales solutions across digital channels and have the technology and skills to execute the campaign successfully?
- What type of commercial models do they offer? Commission only, hourly rates, base plus incentives, etc.
If you'd like help finding the right Sales Outsourcer in South Africa, try our free Call Centre Outsourcing Wizard.
It will help you to define your requirements in order to engage with call centre outsourcers and provide you with a recommended shortlist of suppliers that meet your requirements, saving you time, money and frustration!
How much does it cost to outsource your sales to South Africa?
No matter the location, it's hard to provide a definitive answer as there are many variables regarding how the sales campaigns are run, who is providing the data, what incentive models are being used, the employees' experience, how much risk is involved, etc.
In Australia, you could expect to pay between $48 and $70 AUD per hour per agent, and in South Africa, you can expect to save at least 30%.
Ultimately, the lower the risk to the sales outsourcer (e.g., a flat hourly rate) versus a high-risk model (e.g., commission only), the less you will pay.
A popular commercial model is a hybrid of the two—a lower hourly rate that covers their costs, with incentives for good performance.
Learn more about the different cost models, prices in other countries, risks etc in our Free Guide to Call Centre Outsourcing (no email required!)
Search Sales Outsourcers in South Africa
Just scroll through the list of sales outsourcers in South Africa below.
You also also use the filters below to search by other outsourcing functions and countries or jump straight to a few related functions on the links below:
