A list of outsourcers and BPO's that provide outsourced live chat agents for customer support, sales and lead enquiries. If you are looking for live chat software so you can use your own internal resources click here.
Live Chat customer support is becoming increasingly important for businesses as customers become more digital-savvy and use websites and social media channels to engage with companies. By offering live chat agents, customer can access support on their preferred channel in real-time leading to increased customer satisfaction and increased revenue.
Like phone support, there are both local (in Australia) options and overseas options each providing their pros and cons however unlike phone calls, live chat does experience less customer resistance as the inability to understand accents is primarily removed which is typically the main source of frustration for customers.
If you'd like some free help in determining the best outsourcers with live chat experience for your business we've got over 30 years experience in contact centre outsourcing so contact us on 03 9008 7287 or send us a message and we'll provide you with a recommended shortlist of suppliers best positioned to help your business.
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