When you advertise a public phone number for your business, whether on your website, social media, etc., it's highly likely that more than one customer will try to contact you at the same time.
Given the effort you've put into generating a customer enquiry, it's only natural to want to ensure the call is answered and that your customers have a great experience.
But if you have just a single landline and you're already on the phone, the next customer trying to call will receive an engaged message.
The customer would then either have to call again or worse, they won't bother and will call one of your competitors.
The good news is there is a solution!
Thanks to VoIP technology, your business can now place customers into a queue where they receive hold music until there is a person available.
Much the same for a call centre that uses contact centre management technology.
Using VoIP and advanced call control features, you can choose how to handle your calls to a landline phone number (or 1300 numbers or 1800 numbers).
For example:
In short, phone queue management technology provides you with several options where YOU can decide how you want to treat customers trying to connect to your business to ensure the best possible experience that is mapped to your availability.
Contact the business phone specialists below or use the search filters to find vendors with other business technology solutions.