Phone Call Queue Management Technology for

When you advertise a public phone number for your business, whether on your website, social media, etc., it's highly likely that more than one customer will try to contact you at the same time.

Given the effort you've put into generating a customer enquiry, it's only natural to want to ensure the call is answered and that your customers have a great experience. 

But if you have just a single landline and you're already on the phone, the next customer trying to call will receive an engaged message.

The customer would then either have to call again or worse, they won't bother and will call one of your competitors. 

The good news is there is a solution!

Benefits of Phone Call Queue Management for Businesses

Thanks to VoIP technology, your business can now place customers into a queue where they receive hold music until there is a person available.

Much the same for a call centre that uses contact centre management technology. 

Using VoIP and advanced call control features, you can choose how to handle your calls to a landline phone number (or 1300 numbers or 1800 numbers).

For example: 

• You can keep the callers in a queue until the next person is available.
• You can provide in-queue messaging and information (that may provide the customer with the information they need).
• You can direct the caller to voicemail to leave a message at a certain wait time threshold. 
• You can automatically have phones 'on' during a certain time period and divert straight to after-hours messaging outside of those hours. 
• You can forward the calls to different phone numbers or service providers at certain times or when certain thresholds are met (more than 3 in the queue, if wait times are more than 5 minutes, etc.)
• You can use virtual hold that enables that customer to hold their position in the queue, and then your business phone system will make an outbound call to the customer when they've reached the top position in the queue.
  

In short, phone queue management technology provides you with  several options where YOU can decide how you want to treat customers trying to connect to your business to ensure the best possible experience that is mapped to your availability.

Suppliers of Phone Call Queue Management Technology

Contact the business phone specialists below or use the search filters to find vendors with other business technology solutions.