Many businesses already use the Microsoft suite of products, but for organisations that also require modern contact centre capability, traditionally, a stand-alone contact centre technology platform is required.
But imagine if you could consolidate your entire communication strategy into one platform... Well, now you can!
The vendors listed below are specialists at integrating Microsoft Teams into a full contact centre solution that can provide you with leading contact centre capability, including advanced routing options, real-time analytics, self-service, IVRs, screen and call recording and lots more.
Rather than building another silo, there are a range of benefits integrating Microsoft Teams into your call centre, including:
If you need some help, you may also be interested in searching a list of consultants who specialise in call centre technology
To learn more about Microsoft Teams Integration for Contact Centres, contact one of the suppliers below, or use the search filters to find suppliers of other contact centre technology solutions.