CX Skills
(Workplace Training)
The leading customer service, contact centre & customer experience training company in Australia
CX Skills provides specialist training courses for call centres, customer experience (CX), and customer service in Australia. All the courses are designed and facilitated by proven industry experts.
We offer short courses (3 hours) through advanced courses, and all of our courses are available publicly (meaning you can send as little as one person) or privately, where the course is held exclusively for your employees.
*** Average Customer Review Score of 4.9/5 from over 200 Reviews ***
Key Features of CX Skills
Courses for call centres, customer service, CX, retail, receptionists, WFM and lots more!
Public and private training options (send one employee or multiple!)
Choose from purpose-built courses or customised training to suit your needs
Connect With CX Skills
Connect with CX Skills below or, to speak to someone directly, refer to the contact details further down the page.
Website: https://cxskills.com.au/
Phone: 03 9008 ... Click to reveal phone number!
LinkedInAbout CX Skills
World-class Customer Service & Call Centre Training
There's a popular saying about "staying in your lane," and that's exactly what CX Skills does. We specialise in courses that teach customer service, contact centre, and customer experience-related skills because that's what we do best.
All our trainers have come from the industry and learnt and honed their skills over decades.
Their passion for helping others and our industry is why you'll see hundreds of customer testimonials from customers who have completed our courses.
We've trained hundreds of businesses across Australia in both the private and public sector, from Councils, Retailers, Manufacturers, Finance and Insurance, Healthcare, Transport & Travel, Utilities, Education and lots more!
From employees new to the industry to seasoned veterans, we have a range of courses that are designed to teach the basic fundamentals through to advanced techniques.
Whether your employees work in an office, on the counter, in a call centre, warehouse, etc, we have courses available that are designed to have an immediate impact.
You can find a list of all our courses on our website, including:
- Call Centre courses > (for agents, Team Leaders and Managers)
- Customer Service courses > (frontline employees, receptionist/admin, retail etc)
- Technical Support courses >
- Retail and Hospitality courses >
- Customer Experience courses >
- Workforce Optimisation courses >
- Workplace Mental Health/Wellness courses >
If you can't find one of our existing courses to suit your needs, please contact us and we can customise a course/program for you!
Talk to a Sales Specialist From CX Skills
If you'd like to speak to someone directly from CX Skills, please reach out to their nominated contact below:
Learn More about CX Skills
If you'd like to continue researching more about CX Skills, please refer to the information below.
Website Links
Just click on a link below to go directly to the CX Skills website.
