Australian Customer Experience Professionals Association
Customer Insights
Why Choose Us
Here's what sets Australian Customer Experience Professionals Association apart:
Independent benchmarking assessed against Australia's national Contact Centre CX Standards.
Four benchmarking services to suit every goal — from rankings to private internal reviews.
Real interaction data, not surveys — mystery shopping, call recordings, and competitor analysis.
Get in Touch
Find our contact details below, or scroll down to speak with someone directly.
Website: https://acxpa.com.au/
Phone: 👁 Click to reveal
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ACXPA offers four independent benchmarking services for Australian contact centres — all assessed against the nationally recognised Contact Centre CX Standards using real or simulated customer interactions, not surveys.
Our Benchmarking Services
📊 Call Centre Monthly Snapshot
Entry-level mystery shopping across 23 metrics with inclusion in the Australian Call Centre Rankings.
From $397/month (ex GST)
🏆 Contact Centre CX Benchmarking PLUS
Full mystery shopping across 80+ metrics, including competitor benchmarking against up to five organisations you nominate.
From $750/month (ex GST)
🔒 Private Call Centre Benchmarking
Standards-based mystery shopping without competitor comparisons — with flexibility to focus on what matters most to you.
From $943/month (ex GST)
Send us your actual call recordings and we'll assess agent performance against national standards, with optional compliance criteria.
From $612/month (ex GST)
Australia's Call Centre Rankings
High-performing contact centres can appear in the Australian Call Centre Rankings — the only independent, standards-based leaderboard in Australia built on real customer interactions. Rankings are published across Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers, Education Providers, and Aged Care.
ACXPA Subscribers and Members can access monthly benchmarking data and sector-level insights across all assessed sectors.
Talk to a Sales Specialist
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