Upland Panviva
Fast Facts:
Built for Australian contact centres (started in Melbourne in (1996)
Easy to deploy and highly scalable
Trusted by leading global organisations
Primary Address: Level 2, 683 Burke Road, Camberwell VIC 3124, Australia
Phone: +61 3 70... Show phone number
Website: https://www.panviva.com/
Technology / Knowledge Management / Upland Panviva
Overview
Switch your contact centre into high gear with consistent knowledge built for compliance. Panviva knowledge management delivers intelligent, contextual guidance, providing your customers with consistent, relevant, and accurate answers. You’ll speed up response times, boost operational efficiencies, and increase customer satisfaction.
Panviva serves as a "single source of truth" to deliver consistent answers across every channel, ensuring compliance with any company or industry regulations and improving the customer experience. Our customers typically achieve:
- 25% faster average call handle times
- 94% faster search times
- 60% increased productivity
- 20% increased first call resolution
- 60% shorter agent training times
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