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Synergy has been at the forefront of designing and managing customer experience application and architecture since 1999. Our team of consultants, engineers, developers and salespeople are highly experienced in all aspects of contact centre and CRM technology including:

• Omni-channel customer engagement and communications

• Cloud contact centre solutions

        o IVRs

        o Agent assisted payment solutions

        o Reporting and BI

• CRM, helpdesk & ITSM solutions

• Technology consulting & professional services (includes cloud transition)

• Workforce management, optimisation and gamification

• Speech analytics, real-time intent and sentiment analysis

• AI-enabled customer engagement including chatbots and agent-assistants

• System integration and application development

• Managed services

Over the last 20 years, we’ve worked with some of the largest contact centres and enterprises in APAC, as well as mid-sized companies across a range of industry verticals. Over this time, we’ve pretty much seen it all. In fact, we’re confident that if we haven’t seen it, it probably hasn’t been done.

And while we can do simple plug-and-play solutions, what we’re known for is our ability to customise. Our team love a challenge and thrive on finding ways to deliver customer experience in ways you never thought possible.

If you want to know more about using contact centre and CRM technology to deliver the ultimate customer experience, please get in touch.

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