The CX Benchmarking Specialists
Looking to benchmark your Contact Centre sales performance against that of your key competitors or best in class from other industries? Need an independent and objective evaluation of your inbound sales capability with actionable insights into how to convert more sales beyond the industry norm of 30%?
Five Degrees provides the most rigorous, transparent and valuable mystery shopping benchmarking solution available in the marketplace today. With subscriptions available to either quarterly or bi-annual existing industry sales benchmarks or we can customise one-off or ongoing reviews to suit your specific requirements.
Our subscriptions provide the option of receiving reporting insights only or you can choose to have our Customer Experience Coach Simon Blair deliver insights and priority improvement actions onsite to your key stakeholders via his 2-hour Customer Experience Workshops.