The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like Startek Australia, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to Startek Australia below, along with information about Australia below.
Australian call centre outsourcers (also known as BPOs/Business Process Outsourcers, call centre suppliers, contact centre vendors) provide outsourced call-centre related services (and more) for businesses across Australia.
Australian call centre outsourcers (or Australian contact centres, which is the more modern term) not only provide call answering services, they also offer a range of customer-related services including Sales, Customer Service, Technical Support, Telemarketing, Complaints Handling, Social Media, and Account Management, as well as integrated services like direct mail, advertising campaigns, back-office support, and more.
One of the main reasons for the shift from call to contact centre is channel evolution. It’s no longer just phone calls. Social platforms (e.g. Facebook Messenger), email, SMS and Live Chat are now standard.
There are also Australian BPOs that specialise in back-office functions like payroll, forms processing and data entry — click here to find Back-Office BPOs in Australia >
Many larger outsourcers are located in the CBDs of Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart. Regional hubs are popular too: Ballarat and Geelong (VIC), the Gold Coast and Sunshine Coast (QLD), and NSW regional centres like Wollongong.
After a particular location? Narrow your search to Contact Centres in Melbourne, Contact Centres in Sydney, Contact Centres in Adelaide and Contact Centre Outsourcers in Perth.
COVID exposed the risk of single-country dependency when many offshore centres couldn’t operate. Same-shore isn’t always cheapest, but it often wins on control, quality and resilience.
Typical reasons companies choose Australian providers:
As a guide, expect $48–$70 AUD per hour for a fully outsourced agent including salary, management, technology and reporting. Some providers offer per-call or per-outcome models, but hourly is usually cheapest at scale.
Final price depends on agent skills, inbound vs outbound, sales vs service, training effort, reporting cadence, technology stack and any specialty requirements.
Most outsourcers can take a wide range of work, but many specialise: B2B vs B2C, sales vs service, or specific industries like FMCG and Banking. Match your work type to their proven strengths.
Key factors to weigh up:
Want more detail? Read the free guide to outsourcing to an Australian contact centre.
Try the free Call Centre Outsourcing Wizard. It helps you articulate scope and constraints so suppliers can quote accurately.
Prefer a shortlist? We can recommend suitable suppliers, saving you time, money and the joy of pitching to vendors who were never the right fit.
The industry service is free to use with no obligation. You negotiate scope, pricing and terms directly with your chosen supplier.
Call us on +61 3 9492 2871 or send us a message for a no-obligation discussion.
Click a search tag to narrow results to providers with the skills you need.
Looking for forms processing, accounts payable and other back-office services? Search back-office outsourcers in Australia >
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