smartcom Australia
(Technology - Call Centre Technology)

About smartcom Australia

Gain a Competitive Edge with Smartcom.

Adaptive Cloud Call Centre Applications - Inbound | Dialler | Blended

Smartcom is a trusted provider of business-critical cloud call centre software and telco services. We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage for our clients in the delivery of quality, yet cost-effective business applications. 

Our clients gain sustained competitive advantage through ‘speed to market’ of contemporary cloud, telco & collaboration services. Moreover, our services are reliable, flexible, and scalable; and incorporate flexible price models to better manage the operational ebbs and flows of day to day business.

Smartcom Cloud Contact Centre

Gain a competitive edge with our agile and adaptive contact centre applications. Likewise, improve operational efficiencies; increase revenue; and reduce costs. 

Core Functions:

1) Inbound, Outbound or Fully Blended

2) Inbound Call Management ACD & IVR

3) PCI DSS Call Recording

4) Live Call Monitoring

5) Predictive Auto Dialler

6) Customisable Agent Scripting

7) Customisable Call Wrap-Ups

8) Text to Speech

9) Performance Management & Campaign Reports

10) Supervisor Dashboard

11) Call Centre Wallboard

12) Crystal Clear VoIP

13) Unified Communications (UC)

14) Work from Anywhere

15) Outsourced Call Centre Integration

16) All in One – Call Centre & Office Phone System

17) Virtual Agent

18) Automated Payment Gateways

19) Dynamic Change Management Portal

20) Business-Grade NBN & Fibre Internet Connections

21) SmartTrak 1300 & 1800 Numbers 

22) On-Demand Software Applications

Predictive Dialler 

Experience productivity gains of up to 300% from manual dialling; as a result of the efficient vetting of non-productive calls such as; disconnected numbers, voicemails and no-answers - Plus Multiple Dialler Modes.

Increase revenue opportunities and reduce cost wastage through exceptional Performance Management Reports and hence operational transparency. 

Customer Engagement & CRM Integration

Engage with relevance - and in a timely and accurate fashion, via; CRM integration, Call Management, Unified Communications & Agent Scripting.

Integrate with any modern CRM ie; Debt Collection, Fundraising, Salesforce, ZOHO & MS Dynamics etc, via API’s or webhooks.

Telecommunications

Crystal-clear VoIP is included in our cloud call centre applications. Furthermore, we can also provide business-grade services such as Internet, 1300 & 1800 Numbers, SMS, and UC.

Slash your phone bill with high-volume call rates – both Outbound & 1300 Numbers.

SmartTrak1300 Numbers

Track marketing expenditure across both traditional & digital channels ie; TV, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook & Linkedin.

Work from Anywhere

Staff can access the cloud platform from any location ie; Call Centre, Home or Off-Shore.  

Compliance

Meet regulatory requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC & ACCC.

Australian Support

With our DNA s firmly based in Australia, Smartcom is attuned to the local marketplace, and likewise, our Australian based support services incorporate rigorous ticketing & processes. 

cloud, collaboration & telco services for smarter business.