ASTIA is a premium Sydney-based outsourced Contact Centre who specialise in sales and service, growing businesses via customer acquisition through OmniChannel customer engagement.
ASTIA stands for Acquisition & Service To Inspire & Achieve. With countless years of experience in the outsourcing and contact centre services market, our senior leadership team provide its employees and clients with a brand that will produce the results and the inspiration.
Primary Address: 120 Chalmers Street, Surry Hills NSW, Australia
Phone Number: +61 02 8379 7834
Tags: Customer Care Solutions Telemarketing Specialist Lead Generation Specialist Telephone Surveys & outbound calls Specialist Sales Solutions Overflow Solutions Call Centre Outsourcers in Sydney Customer Engagement Solutions
Call Centre Outsourcing / Australia / ASTIA
Having emerged in the Financial Services market, we have developed a unique ability to represent our partners and their products or services through natural yet effective interactions, even in highly regulated environments.
Whilst we specialise in growing and servicing our client’s customer base, they can focus on their core business.
Understanding your needs - Every client we partner with is different, and that’s our approach from the outset. We will take the time to understand who you are, what you do, and how we can best add value to you.
Integrate, test and perfect - It is imperative you get more than you pay for, so our focus is to exceed your expected return on investment through increased productivity, outstanding acquisition and premium service by collaborating during the initial stages to ensure you’re happy with the result.
Implement and Scale - Once we've proved the ability to run a strong operation, when it's time to scale up the business or activity we can implement growth nearly instantly; we strive to exceed expectations at all sizes and stages of growth in order to build the strongest possible partnerships.
Cutting Edge Technology - At ASTIA we use sophisticated technologies to optimise your data and tailor the calling strategy to your needs and customer base, as well as offering simple and smooth integrations to a range of CRMs and platforms so you and your customers can connect using existing channels. Our technology allows us to design bespoke platforms and workflows to best fit the activity or mirror your existing processes. We have the expertise to do this on-site, meaning fast up-time for new operations and quick implementation of changes.
Quality Assurance - We offer both on and off-shore quality assurance services, and have an inbuilt Quality Assurance application we can leverage to meet all of your compliance needs. We can monitor up to 100% of calls and report back on trends and outcomes, allowing you to rest assured that the service is in line with your industry-specific regulations and guidelines.
Reporting - Our platform allows us to provide complete end to end reporting at a high or granular level daily, weekly and monthly dependant on your requirements. We have eyes on overall campaign performance and productivity, data set performance and productivity all the way down to individual agent behaviour and achievement. We can build live, dynamic and custom reports through Microsoft Power BI to offer key insights into performance.
Talent - ASTIA are dedicated to our employees and workplace culture, we have incredibly low attrition rates and high employee satisfaction. We listen carefully to our clients so we can recruit, train and manage people who are ideally suited to satisfy the needs of our clients and their customers.
ASTIA has grown more than 1000% within 3 years.
Senior leadership team has more than 50 years combined contact centre experience.
Experience running activity for multiple Top 10 ASX Listed companies in Australia.
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