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Symbos

Call Centre Outsourcing › Australia

Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.

We unify specialist brands across CX, credit, legal and recoveries, combining accountable local leadership with global delivery and technology-enabled transformation, so organisations can improve performance, manage risk and evolve with confidence.

ACXPA Member

Why Choose Us

Here's what sets Symbos apart:

Australian owned and headquartered contact centre group with 5 locations

Specialists across CX, Sales, Credit, Legal, Recoveries, Service and Back of House Support

Over 30 years experience working with leading national and global brands.

We Specialise In

Symbos specialises in the following areas — click any tag to explore related suppliers in our directory.

Customer Service & Support B2C Lead Generation Debt Collection Sales Solutions Overflow Calls Melbourne/VIC Location Automation & AI Live Chat Customer Engagement Solutions Multilingual Capability B2B Lead Generation Crisis Management Customer Retention Social Media Customer Service Complaints Management Hardship Support

Get in Touch

Find our contact details below, or scroll down to speak with someone directly.

Website: https://symbos.com/

Phone: 03 9211 2300 👁 Click to reveal

LinkedIn

About Us

Symbos is a trusted partner that creates exceptional customer experiences, powered by innovation and people who care, with a better every day mindset.

We bring together specialist brands across customer experience, sales, credit, legal and recoveries, combining accountable local leadership with global delivery capability. 

Trusted by more than 250 clients, Symbos is powered by 2,000+ people across five delivery locations in Australia, New Zealand, Fiji, the Philippines and South Africa. With more than 30 years of cross-industry experience and client relationships spanning 25+ years, we deliver the stability organisations need today, while helping them improve performance, manage risk and evolve with confidence for what is next.

Symbos creates value for its clients through

  • Connected experience and enterprise enablement delivery across a global footprint (Australia, New Zealand, Fiji, the Philippines, South Africa)
  • A clear service architecture spanning connected experience, enterprise enablement, digital enablement and managed services
  • A clear ability to deliver seamless, omnichannel customer experiences across the customer lifecycle, from sales and service to support and collections
  • Consistent governance from day-to-day stability through to long-term improvement and innovation via structured forums and a convergence lab approach

Talk to a Sales Specialist

Prefer to speak with someone directly? Reach out to our nominated contact below:

Jessica Ferlazzo

Head of Strategic Partnerships

jessica.ferlazzo@cpm-aus.com.au

03 9211 2300 👁 Click to reveal

Request a Callback

Interested in what Symbos has to offer? Leave your details and their team will be in touch.

Request a Callback

Learn More

More resources to help you learn about what Symbos has to offer.

Website Links

Click any link below to go directly to our website.

Our Contact Centre Services

Our Locations

Primary Office Address: Head Office & Contact Centre – Level 2, Suites 3039-3040, 2 Capital City Boulevard, Wantirna South VIC 3152

Office Address 2: Melbourne Contact Centre - Level 4, 333 Collins St, Melbourne