Probe Group | Call Centre Outsourcing
The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like Probe Group, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to Probe Group below, along with information about Australia below.
Australian Call Centre Outsourcers
Australian call centre outsourcers (also known as BPOs/Business Process Outsourcers, call centre suppliers, contact centre vendors) provide outsourced call-centre related services (and more) for businesses across Australia.
Australian call centre outsourcers (or Australian contact centres, which is the more modern term) not only provide call answering services, they also offer a range of customer-related services including Sales, Customer Service, Technical Support, Telemarketing, Complaints Handling, Social Media, and Account Management, as well as integrated services like direct mail, advertising campaigns, back-office support, and more.
One of the main reasons for the shift from call to contact centre is channel evolution. It’s no longer just phone calls. Social platforms (e.g. Facebook Messenger), email, SMS and Live Chat are now standard.
There are also Australian BPOs that specialise in back-office functions like payroll, forms processing and data entry — find Back-Office BPOs in Australia >
Where are the Australian BPOs & call centre outsourcers located?
Many larger outsourcers are located in the CBDs of Melbourne, Sydney, Brisbane, Perth, Adelaide and Hobart. Regional hubs are popular too: Ballarat and Geelong (VIC), the Gold Coast and Sunshine Coast (QLD), and NSW regional centres like Wollongong.
After a particular location? Narrow your search to Contact Centres in Melbourne, Contact Centres in Sydney, Contact Centres in Adelaide and Contact Centre Outsourcers in Perth.
Why choose an Australian Call Centre Outsourcer?
COVID exposed the risk of single-country dependency when many offshore centres couldn’t operate. Same-shore isn’t always cheapest, but it often wins on control, quality and resilience.
- Better customer experience fewer language and cultural gaps; easier coaching and QA.
- Ease of access site visits, training, recruitment and governance are simpler, which can lift CX and lower total cost.
- Compliance & data security local data residency and regulatory alignment.
Ask for two reference clients with similar scale and seasonality. One reference is a sales story. Two is reality.
How much does call centre outsourcing in Australia cost?
Some providers offer per-call or per-outcome models, but hourly is usually cheapest at scale.
Final price depends on agent skills, inbound vs outbound, sales vs service, training effort, reporting cadence, technology stack and any specialty requirements.
Compare total cost of service, not just hourly. Wrap in QA, reporting depth, WFM and tech.
How to select an Australian contact centre outsourcer or BPO
Most outsourcers can take a wide range of work, but many specialise: B2B vs B2C, sales vs service, or specific industries like FMCG and Banking. Match your work type to their proven strengths.
- ScalabilityMicro teams vs hundreds of agents.
- ReputationEstablished brand or ambitious newcomer.
- RedundancyWFH mix, office footprint, power/network backup.
- OperationsTurnover, engagement, training and induction quality.
- TechnologyAI/automation maturity, reporting self-service.
- ReportingDepth, cadence, insight not just data.
- CommercialsHourly vs outcome; minimums; ramp/exit terms.
How to define your outsourcing requirements
Try the free Call Centre Outsourcing Wizard. It helps you articulate scope and constraints so suppliers can quote accurately.
Prefer a shortlist? We can recommend suitable suppliers, saving you time, money and the joy of pitching to vendors who were never the right fit.
The industry service is free to use with no obligation. You negotiate scope, pricing and terms directly with your chosen supplier.
Call us on +61 3 9492 2871 or send us a message for a no-obligation discussion.
Filter call centre outsourcers in Australia by function
Select a search tag to narrow results to providers with the skills you need or in a specific location like Melbourne, Sydney, etc.
Looking for forms processing, accounts payable and other back-office services? Search back-office outsourcers in Australia >
Need help shortlisting after you browse suppliers?
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