Crisis Management Solutions with Global Locations (for Australian support)
When you need customer support in Australia. Quickly and Cost Effectively!
Of course, it's a service you hopefully never need to use; however, when the proverbial does hit the fan and you need an emergency customer support phone number answered, help is available!
There are a number of BPOs or Call Centre Outsourcers with strategically placed global locations that provide specialised Crisis Management Call Centre Solutions for Australian businesses that can mobilise quickly to your aid.
What are Crisis Management Call Centre Solutions?
A BPO/Contact Centre Outsourcer with global locations can provide a range of services and solutions to help you in a crisis situation where you need to provide urgent phone support.
From product recalls, health alerts, system outages/technical support, changes to government policy, media events (positive and negative) and so on, all need an immediate solution to handle customer enquiries that your existing contact centre or business may be unable to handle.
With multiple locations, you can also save money as calls can be moved across the globe to save money as well as provide 24/7 support (as compared to providing the same service here in Australia).
What Call Centre Solutions are offered for Crisis Management situations?
If urgently require customer support, you need a provider who can offer multiple locations and who can mobilise quickly. Depending on the situation, there is a range of services that may be required, including:
- Supply of a phone number (1800, 1300 etc.).
- Re-routing of existing numbers to the new crisis line.
- IVR Messaging (sometimes pre-recorded answers can assist with mass volumes).
- Script development.
- Provision of information or message taking.
- CRM/Database set up (to capture customer details for further work).
- Email/SMS updates.
- Reporting.
- Compliance measures.
- Call Recording.
- Claims management.
How to select the right global outsourcing provider to assist with your crisis management
If you do find yourself needing urgent phone support services, consider the following when sourcing an outsourcing supplier with global locations:
- Previous Experience
- Scale (depending on your estimate of how many calls may need answering)
- Location and timezones
- Ability to mobile quickly (speed matters in these situations)
- Technology solution (they need to be ready to go with their existing solution)
- Dedicated account manager/support manager based in Australia.
If you need someone quickly, simply reach out to the suppliers listed below or use our free CX Connect service and we can recommend a contact centre outsourcer who specialises in crisis management that is best placed to meet your immediate requirements.
Otherwise, just scroll through the list of crisis management call centre service providers below.