Whether it's one role to fill or you need bulk recruitment, you can engage a recruitment company to provide a range of services including pre-employment checks like reference checking, security and police checks, psychometric testing including aptitude and personality tests, emotional intelligence testing, running assessment centres and more.
Call centre recruitment agencies can typically offer a full range of additional services to ensure you can attract and retain the right call centre talent for your business.
The changing skillset in contact centres
Modern contact centres have come a long way from a room full of people answering basic calls about simple problems e.g. what is my bank balance? Today's contact centres are dealing with complex issues requiring a far greater skillset including problem-solving, handling difficult calls/conflict resolution etc whilst also being able to navigate multiple systems and often across multiple channels including voice, emails, live chat and so on.
And as for the leaders in contact centres, they require a unique combination of skills including advanced people skills, technical skills, IT, finance and more.
Thankfully the recruitment agencies listed below have extensive experience in the contact centre industry and they can use this experience to help you with all of your recruitment requirements.
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