Overview

In today's fast-paced business landscape, contact centres are the heart of customer interactions. Ensuring exceptional service is a top priority. That's where 2Ring comes in. 

Why Real-Time Reporting Matters

Real-time reporting is the key to staying ahead in the highly competitive contact center industry. It enables businesses to monitor and respond to customer interactions as they happen, ensuring that service levels are consistently high. With 2Ring's real-time reporting solution, you gain an edge by making data-driven decisions on the fly.

What Sets 2Ring Apart

1. Live Data : Our solution provides a live data feed, giving you up-to-the-second information about your contact centre's performance. This includes metrics such as call volumes, agent availability, and customer wait times. With this real-time data at your fingertips, you can make informed decisions to optimize operations and enhance customer experiences.

2. Customisable Dashboards: 2Ring's reporting solution offers easy-to-use and customisable dashboards tailored to your specific needs. Whether you're interested in tracking various agent performance KPIs, or call queues metrics, you can create dashboards that provide the insights that matter most to your business.

3. Alerting and Notifications: Don't wait for issues to escalate. Our solution includes alerting and notification features that immediately flag critical situations. This proactive approach allows you to address problems in real-time, preventing potential customer dissatisfaction from escalating further. Send custom alerts via *SMS/text messaging or IM platforms that include MS Teams, Slack, Discord, Webex, and WhatsApp. *Texting API from end user required

4. Multi-Platform Support: 2Ring proudly supports a wide range of contact centre platforms, including Amazon Connect, Cisco UCCX/UCCE/PCCE, Five9, Genesys Cloud, and Webex Contact Centre.

Talk to a sales specialist immediately

If you'd like to speak to someone directly from 2Ring, please reach out to their nominated contact below:

Michal Grebac

Strategic Sales & Marketing Director

mgrebac@2Ring.com

+1 916 4... Show phone number

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