When you provide your customer service team with easy to use, intuitive technology that displays all the information they need instantly in one-screen, they can focus on helping your customers, not scrabbling with technology. Happy, more productive agents achieve significantly better results.
Our class-leading, cloud-based, omnichannel customer contact solution also provides real-time control for team leaders.
Your customers expect to receive great service: our highly intuitive solution ensures you can.
We can set up and train your teams to operate from any location, including home, in just 24 hours.
High availability and Australian based live support to ensure you are always operational.
Tags: Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability Omnichannel PCI DSS Remote/Home Agent Capability Quality Scorecards Call Centre Dashboards Auto Dialler Gamification Skills Based Routing Microsoft Teams Integration Salesforce Integration
Technology / Contact Centre Technology / Premier Contact Point
The ultimate customer experience occurs when customer resolution and satisfaction is achieved effortlessly.
Here’s how we help make that happen.
Contact Centre managers have instant control over all the critical functions they need to monitor and manage operations in real-time. Here’s how:
Our implementation process is planned and executed to minimise disruption to your operations.
“Four years on and we see some 20% plus of our direct to consumer business coming from our Contact Centre operation with the Premier Contact Point software and support critical in achieving and growing that base. Premier Contact Point are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of. I look forward to our partnership continuing into the future.“
Geoff Hamence, Contact Centre Ops Manager, Tahbilk Winery
Primary Office Address: Level 11/501 Swanston Street, Melbourne VIC 3000
Office Address 2: Level 26/44 Market Street, Sydney NSW 2000
Office Address 3: Level 19, 10 Eagle Street Brisbane QLD 4000
We are Australian experts in cloud contact centre technology and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.
If you'd like to speak to someone directly from Premier Contact Point, please reach out to their nominated contact below:
Click here to arrange someone from Premier Contact Point to contact you directly.