Using screen-sharing software to improve customer support
Screen sharing software enables a customer service agent to view the entire desktop on a customers computer in order to provide customer support. This can be beneficial in enabling the customer service/tech support agent to see everything the customer is seeing and experiencing.
Note this is different from co-browsing technology that only enables the customer service agent to see the active tab (as opposed to the whole screen).
Benefits of using screen sharing software is an improved customer experience as well as efficiencies (e.g. reduced cost) as it is quicker and easier to resolve customer issues.
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