Virtual Employee/Digital People for Customer Support

Digital Humans for customer support have arrived!

We've already had chatbots and virtual assistants and now there is a new technology that is changing the game again in customer service delivery, known as a Virtual Employee, Digital Person, Digital People or Digital Human. 

Combining the power of CGI (Computer Generated Images) and AI (Artificial Intelligence), a digital human is able to provide customer service/enquiries and support at scale using the video channel for customers to interact with.

In much the same way as a Chatbot, a Digital Human/Virtual Employee can handle customer enquiries but with a difference - they are human-like in appearance and can interact, learn and express themselves in human ways. 

Already in use by some large Australian companies, reach out to the suppliers below to learn more about how Digital People can enable you to provide customer service, with empathy, at scale. 

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