Designed and built by our in-house contact centre professionals, you’ll be sure that you’re getting a contact centre suite that has your needs as a priority. Rather than building a product based on what we thought customers would want, we went out to our customers and asked what they wanted.
This approach has enabled us to build a feature-rich product that satisfies the needs of our customers.
Packed full of features, and with our development team willing to listen to new suggestions to continually develop the product, you can be sure you are getting a future proof contact centre. The product is written and owned by us, so we are in complete control when it comes to adding new features and this helps when integrating into your business.
Key features include:
• Predictive, Preview, Progressive and manual dialling
• Omnichannel (SMS, email, webchat, voice)
• Blended agents
• Skills-based routing
• Drag & drop graphical IVR including virtual queue
• Text To Speech
• Real-time, customisable dashboards
• Full reporting suite
• 100% call recording
• Payment IVRs
• Full QA and coaching and monitoring system
• Granular permissions
• Call back manager
• Industry-leading Answer Machine Detection
• Data management tools
• Compliance- PCI, ISO27001, GDPR
All this and much more ensures you are protecting your investment with a future proof contact centre suite that is continually being developed.