CX Skills is a local Australian company providing specialist Contact Centre and Customer Experience courses designed for emerging and existing leaders.
From the team behind CX Central (Australia's #1 website for contact centre & CX professionals), we teach everything from the basics of contact centre fundamentals through to advanced Customer Experience concepts including Customer Journey Mapping, NPS, Analytics and more.
We only specialise in Customer Experience and Contact Centres – in fact, we live and breathe it!
CX Skills is part of CX Central, Australia's number one resource for contact centre and customer experience professionals.
All our courses have been designed to deliver results based on decades of experience in Customer Experience (CX) and Contact Centres across both the public and private sectors.
Whilst we offer a range of courses from half-day short courses through to advanced high-performance workshops, you will experience our guiding principles in every course you attend:
So whether you are just starting your CX or contact centre journey, or you are looking to take your skills to the next level, we look forward to helping you and your team with your journey.
Visit our website to learn more about our upcoming public courses or learn more about our private course options including online training options.