Suppliers of Auto Attendant technology for Office Phones

Auto Attendant for Business Phones 

Modern business phone systems provide a number of features that help manage customer contact via the phone. An auto-attendant is a key feature of Hosted PBX/VoIP phone systems that enables you to direct phone calls without the need for human intervention to:

  • Specific extensions of individuals 
  • Phone groups 
  • Recorded messages
  • Voicemail 

You've probably already used an auto-attendant (aka IVR) when you've ended up in a call centre - it's the Press 1 for this, Press 2 for that. 

Depending on the customer's selection, you can then instruct the business phone system to take the required action which can be to play a recorded message, transfer to a person or group etc.