Genesys Contact Centre Technology
The Genesys contact centre solution has long been regarded as one of the best solutions for contact centres and in the 2020 Gartner CCaaS (Contact Centre as a Service) Magic Quadrant report they were ranked #1.
Genesys offers two types of deployment, both on-premise and virtual (in the cloud) depending on your requirements. If you're not sure which is better suited to you read this).
As well as the full suite of contact centre technology including call routing, skills-based routing, IVR, call recording etc Genesys contact centre technology also supports seamless channel surfing enabling customers to interact with your business across multiple channels including chat, SMS, email and so on.
While you can contact Genesys directly, most contact centres work through a partner that can help with the implementation and ongoing maintenance and support for the Genesys platform.
You can find a list of suppliers below or contact us for some free no-obligation advice on the best solution for your business.