Microsoft Teams Integration for Contact Centres
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Many businesses already use the Microsoft suite of products, but for organisations that also require modern contact centre capability, traditionally, a stand-alone contact centre technology platform is required.
But imagine if you could consolidate your entire communication strategy into one platform... Well, now you can!
The vendors listed below are specialists at integrating Microsoft Teams into a full contact centre solution that can provide you with leading contact centre capability, including advanced routing options, real-time analytics, self-service, IVRs, screen and call recording and lots more.
Rather than building another silo, the Microsoft Teams integration vendors below focus on the integration of your contact centre into the Microsoft Teams environment that enables a range of benefits, including:
- A single Unified Communications (UC) platform
- Access to the whole Microsoft ecosystem
- Easily connect to your entire organisation across the front of house and back office for improved flexibility in managing internal and external customers.
- Easy channel management across voice, email, video and social
- Easy connections to apps like Salesforce and Microsoft Dynamics
- 360 Customer Journey management as your customers are always on the same platform
- Plenty of customisation options through APIs connecting you to hundreds of other solutions
So, if you'd like to learn more about Microsoft Teams Integration for Contact Centres, contact one of the suppliers below.
- Get some help: Search a list of consultants who specialise in call centre technology
- Search other vendors: A list of call centre technology vendors