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Search Tags

Search tags are a powerful new addition to the CX Directory with two key benefits:

1. They enable customers to quickly find what they need while on the Directory

Search Tags enable users to quickly find what they need by clicking on the available search tags for each category whilst they are browsing on the CX directory.

Depending on the category, Search Tags can help highlight special skills, technology attributes or even locations – things that help customers quickly find the right suppliers for them.

2. They'll help your business to be found even when people AREN'T on the directory.

Each Search Tag has its own page on the CX Directory and is separately indexed by Google. This means that customers will often land directly on the Search Tag page directly from Google search results rather than going through the main menu.

If your business does not have that search tag attribute, your business will not appear on the Search Tag page meaning you can miss out on that opportunity altogether.

Put simply, the more Search Tags you have for your business the more chance you’ll have of the right customers contacting you for a solution.

Click the video below for an explanation on how search tags work.


Search Tag examples

As an example, if customers are looking for suppliers of call centre technology there can be many different types including on-premise, cloud-based, CCaaS, Hosted etc which can quickly become overwhelming for a customer.

Just looking at the main category for call centre technology as an example, the default display is to show a list of all the suppliers and all the different search tag options available.

But rather than scroll through every supplier, as an example, the customer can just quickly click on the exact solution they are looking for.

This instantly filters the search results and only shows suppliers who contain that search tag.

Refine your search:

Outbound Dialler Skills Based Routing Automatic Callback Call Centre Dashboards Call Recording CCaaS (Contact Centre as a Service) Infrastructure Cloud Based Call Centre Software Gamification CTI Call Centre IVR Multi-channel capability Omnichannel On-premise PCI DSS Remote/Home Agent Capability Quality Scorecards

The Power of Google

Let's say someone didn't know about our CX Directory and just typed in cloud-based call centre technology into Google.

Because each of our tags is separately indexed, customers who click on the Google Search results (like the image below) will be taken directly to that search tag results and will ONLY be shown suppliers with that search tag.
This ensures that more customers are going to be seeing your business as providing the exact solution to their needs directly from the Google Search Results.

So in the example above, potential customers will end up here: https://cxdirectory.com.au/tag/cloud-based-call-centre-software 

How many search tags do I get with each listing?

The higher your listing level, the more search tags you can add to your listing and the more opportunities to generate leads for your business. 

Search Tags on the CX Directory


Get started on adding your business here

What are the available Search Tags?

You can use our tool below to find out the available search tags for each category. If you don’t find one that suits your need, contact us and we can add a new one!