Transform your business using Customer Management Technology
Whilst traditionally customer management technology consisted primarily of call centre management systems, there is now a vast range of tools and technology to help improve your customer experience and deliver maximum efficiencies for your business.
What is Customer Management Technology?
It's a very broad category with new technology constantly emerging that promises to help improve your customer experience whilst at the same time, deliver a better customer experience. These can include:
- Artificial Intelligence (AI) solutions like chatbots that can automate enquiries
- Digital Customer Service channels
- A range of natural language options to help manage customer enquiries
- Customer Relationship Management systems (CRM) to store and manage customer conversations through to the entire customer lifecycle.
- Ticketing systems to manage enquiries and complaints.
Simply browse through all vendors below or click on a search tag to find suppliers of a particular technology.
Refine your search:
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Self Service & Automation
Intelligent IVR Solutions
Retail Queue Management Systems
Digital Customer Service
SMS & TEXT
Chatbots & Virtual Assistants
CRM & Ticketing
Screen Sharing Software