Transform your business using Customer Management Technology
Whilst traditionally customer management technology consisted primarily or call centre management systems there is now a vast range of tools and technology to help improve your customer experience and deliver maximum efficiencies for your business.
What is customer management technology?
It's a very broad category with new technology constantly emerging that promises to help improve your customer experience whilst at the same time, deliver a better customer experience. These can include:
- Artificial Intelligence solutions like chatbots that can automate enquiries
- A range of natural language options to help manage customer enquiries
- Speech analytics engines to better understand why customers are calling
- Knowledge management tools to ensure agents handle increasingly complex conversations
- Customer Relationship Management systems (CRM)
Simply browse through all vendors below or click on a search tag to find suppliers of a particular technology.
Refine your search:
Select a search tag below to only show suppliers with that attribute.
Self Service & Automation
Intelligent IVR Solutions
Knowledge Management Systems
Queue Management Systems
Chatbots & Virtual Assistants
CRM & Ticketing
Screen Sharing Software