Customer Management technology suppliers

Transform your business using Customer Management Technology

Whilst traditionally customer management technology consisted primarily or call centre management systems there is now a vast range of tools and technology to help improve your customer experience and deliver maximum efficiencies for your business. 

What is customer management technology?

It's a very broad category with new technology constantly emerging that promises to help improve your customer experience whilst at the same time, deliver a better customer experience. These can include:

  • Artificial Intelligence solutions like chatbots that can automate enquiries 
  • A range of natural language options to help manage customer enquiries 
  • Speech analytics engines to better understand why customers are calling 
  • Knowledge management tools to ensure agents handle increasingly complex conversations 
  • Customer Relationship Management systems (CRM)

Simply browse through all vendors below or click on a search tag to find suppliers of a particular technology.