Whilst traditionally customer management technology consisted primarily of call centre management systems, there is now a vast range of tools and technology to help improve your customer experience and deliver maximum efficiencies for your business.
It's a very broad category with new technology constantly emerging that promises to help improve your customer experience whilst at the same time, deliver a better customer experience. These can include:
Simply browse through all vendors below or click on a search tag to find suppliers of a particular technology.
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Intelligent IVR Solutions Retail Queue Management Systems Live Chat software Digital Customer Service SMS & TEXT Co-Browsing Software CRM & Ticketing Screen Sharing Software Voice Biometrics