CloudWave is Australia's leading Cloud Contact Centre technology provider bringing the best of breed industry technology platforms together under one roof enabling our customers with the most cutting edge omnichannel capability available.
Worlds first customiseable wizard driven cloud contact centre powered by Amazon Connect
Average 30% cost saving when transitioning to usage vs monthly licensing
Australia's leading cloud contact centre technology provider
Tags: Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software Call Centre IVR Multi-channel capability Omnichannel PCI DSS Remote/Home Agent Capability Quality Scorecards Call Centre Dashboards Amazon Connect Supplier
Technology / Contact Centre Technology / CloudWave
CloudWave was born out of the market need for innovative, open API, leading edge engineering in the new generation of Cloud technology. We specialise in cloud contact centre technology & all ancillary services including artificial intelligence, SMS, telco, network, security, Work Force Management, Quality Management, Analytics & even resourcing.
Our end-to-end methodology begins with a thorough, documented business requirements process and ends with a solution tailored to your needs.
Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & CUSTOMER EXPERIENCE.
Since early 2013 we've amassed over 50 mission-critical diverse contact centres under our management, we are proud to be recognised as a “Go to partner” for any new cloud contact centre project. Large scale clients such as DHL, Boral, Zurich as well as more new age unique companies such as – Console, Reckon Software & the Sydney Opera House.
We are one of very few AMAZON CONNECT partners with APAC wide skills, We are a Twilio Gold Partner with expertise across programmable voice, sms, Twilio Flex and SIP trunking, we are the Serenova Contact centre partner of the year for 3 consecutive years & hold true to the saying we are a reflection of the company we keep. We are aligned with the best of breed vendors & carriers in the market.
Our culture is curious and vibrant. Service is our heart and soul. Our 24/7 NOC ensures our other mantra is upheld “It’s not what happens before the sale it’s what happens after that counts”. Fun, passion & meticulous diligence in getting the job done are principles for all CloudWave staff to live by. Come and join us on the journey!
Primary Office Address: Shop 2/333 Pacific Highway North Sydney
Office Address 2: 11/22 Market Street, Sydney NSW, Australia
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