Overview

CloudWave was born out of the market need for innovative, open API, leading edge engineering in the new generation of Cloud technology. We specialise in cloud contact centre technology & all ancillary services including artificial intelligence, SMS, telco, network, security, Work Force Management, Quality Management, Analytics & even resourcing.

Our end-to-end methodology begins with a thorough, documented business requirements process and ends with a solution tailored to your needs.

Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & CUSTOMER EXPERIENCE.

Since early 2013 we've amassed over 50 mission-critical diverse contact centres under our management, we are proud to be recognised as a “Go to partner” for any new cloud contact centre project. Large scale clients such as DHL, Boral, Zurich as well as more new age unique companies such as – Console, Reckon Software & the Sydney Opera House.

We are one of very few AMAZON CONNECT partners with APAC wide skills, We are a Twilio Gold Partner with expertise across programmable voice, sms, Twilio Flex and SIP trunking, we are the Serenova Contact centre partner of the year for 3 consecutive years & hold true to the saying we are a reflection of the company we keep. We are aligned with the best of breed vendors & carriers in the market.

Our culture is curious and vibrant. Service is our heart and soul. Our 24/7 NOC ensures our other mantra is upheld “It’s not what happens before the sale it’s what happens after that counts”. Fun, passion & meticulous diligence in getting the job done are principles for all CloudWave staff to live by. Come and join us on the journey!

Address Information

Primary Office Address: Shop 2/333 Pacific Highway North Sydney

Office Address 2: 11/22 Market Street, Sydney NSW, Australia

Talk to a sales specialist immediately

If you'd like to speak to someone directly from CloudWave, please reach out to their nominated contact below:

Glendon Jackson Evarts

Account Director

glendon.evarts@cloudwave.com.au

0481674586

Want someone to call you?

If you would like someone from CloudWave to contact you directly please leave your details below:

Our Images

CloudWave Slider Image CloudWave Slider Image CloudWave Slider Image CloudWave Slider Image CloudWave Slider Image

Our Videos