MaxContact is a feature-rich, flexible contact centre solution. Whether it’s outbound, inbound, blended, omni, or a mix of them all, you can manage multiple interaction channels via an easy-to-use management portal – all converged in one solution.
Trusted by brands across Australia and New Zealand, MaxContact allows you to deliver an exceptional customer experience whilst providing an intuitive interface to keep your employees productive and engaged.
Supported by our local Queensland team, you'll be sure that we'll have your back every step of the way.
Australian based support available via phone, email and online ticketing portal.
One license price covers all features and channels! No confusing bills!
Extremely flexible system with a low/no code user interface
Tags: Automatic Callback/Virtual Hold Call Recording CCaaS (Contact Centre as a Service) Cloud Based Call Centre Software CTI Call Centre IVR Multi-channel capability Omnichannel PCI DSS Remote/Home Agent Capability Call Centre Dashboards Auto Dialler Skills Based Routing Microsoft Teams Integration Salesforce Integration
Technology / Contact Centre Technology / MaxContact Australia
Packed full of features, it is worth booking a quick demo to see how MaxContact is assisting result-driven call centres, to connect and engage members, donors, and customers, by providing an easy to use, automated, streamlined experience.
Key features include:
• Predictive, Preview, Progressive dialling
• Omnichannel (SMS, email, web chat, voice, WhatsApp, and Facebook Messenger)
• Blended agents
• Skills-based routing
• Drag & drop graphical IVR including virtual queue
• Text To Speech
• Unlimited, real-time dashboards and wallboards with target-driven KPI alerts
• Full reporting suite
• 100% call recording
• PCI-Level 1 payment solutions
• Full QA and coaching and monitoring system
• Granular permissions
• Industry-leading Answer Machine Detection
• Data management tools
Professional, honest, reliable and committed to supporting our business requirements in the most effective way. MaxContact provide an exceptional product support team, with fast turnaround times. I highly recommend MaxContact.
If you'd like to speak to someone directly from MaxContact Australia, please reach out to their nominated contact below:
Click here to arrange someone from MaxContact Australia to contact you directly.